Asst Front Desk Manager

Job Description

JOB TITLE  Assistant Front Desk Manager

DEPARTMENT Front Office

SUPERVISOR Director of Front Office Operations

POSITION PURPOSE Assist Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.  Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

ESSENTIAL FUNCTIONS

1.   Supervise front desk staff, reservations, and bell staff as needed. 
2.   Insure all daily functions from checklist are completed.
3. Greet guests and check them in and out.
4. Answer phones
5. Perform manual and computer posting of transactions.
6.  Handle money, credit cards, and checks.
7. Issue mail and messages to guests.
8. Deal with guest complaint dissatisfaction.
9. Take reservations.
10. Provide directions and answers guest questions.
11. Enter wake-up calls.
12. Deliver items to rooms.
13. Load paper/toner into machines.
14. Perform additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS

1. Previous front desk management experience required.
2. Good communication and math skills.
3. Accurate typing skills.
4. Problem solving abilities.
5. Accurate compute aptitude.
6. Supervisory and organizational skills.
7. Ability to walk/stand for long periods of time.
8. Ability to multi-task.
9. Meet deadlines for assignments and projects.