Director of Events - The Pfister Hotel

Are you ready to make someone’s dreams come true?  If you have an innovative spirit and thrive on the energy that comes along with a high-volume luxury hotel, then this may be the right opportunity for you.  As the Director of Events you are the advocate for the client, your team, and overall hotel operations. You will contribute to The Pfister Hotel’s legacy by driving profitability through forecasting and motivating the Events Team to deliver exceptional events every time.

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.

Director of Events Responsibilities:

• Maintain a high level of professional appearance, demeanor and image of self and hotel.
• Handle group events as deemed necessary by the General Manager.(ie. VIP, challenging groups, corporate meetings, etc.)
• Achieve goals set for the Events Department. 
• Required to maintain high personal guest contact via telephone and in-person.  This is to include periodic visits to guests holding functions at the property.
• Responsible for cost and profit goals as it relates to the event operation.  
• Supervises Event and Banquet department staff to include training, development, counseling and disciplining of staff.
• Responsible with the Director of Banquets to establish high service standards. 
• Responsible for the maintenance of all events files, both permanent and active including but not limited to the Delphi system.
• Responsible for the entire department’s monetary goal.
• Keep up to date of current market trends.
• Attend community and business events including joining local/national organizations.

Qualifications:

• Prior experience in Events, Catering and/or Convention Services (3-5 years)
• Minimally an Associate Degree in related field – Four Year Degree preferred
• Budgeting experience administration
• High degree of organization and motivation
• Strong project management skills
• Previous Delphi experience preferred
• Ability to analyze client needs and negotiate pricing