Director of Operations

POSITION PURPOSE: 

• Responsible for the overall operations of the Food and Beverage Departments
• Ensure superior customer service, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of responsibility
• Will operate the departments according to the strategic plan
• Responsible for being in compliance with Preferred Standards, specifications and employee relations
• Act as Manager on Duty during General Manager his/her absence

 ESSENTIAL FUNCTIONS:

• Directing and coordinating the activities of all assigned personnel and departmental responsibilities. 
• Maintaining a high quality hotel image through effective cleaning and sanitation in the operation. 
• Maintaining knowledge of local competition and current industry trends.
• Maintaining an appropriate level of community and public affairs involvement.
• Implementing and supporting hotel policies and procedures.
• Maintaining fair wage and salary administration in the department in accordance with policy. 
• Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy.
• Interfacing department and self with other departments of the hotel ensuring a harmonious working relationship. 
• Operating in compliance with all local, state, and federal laws and government regulations, communicating effectively within and between departments, ensuring good safety practices of associates, understanding and actively participating in the hotels emergency action plans, security and loss prevention.
• Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short range financial objectives. 
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Direct and monitor all corporate marketing programs. 
• Responsible for development and execution of capital planning and proposals.
• Member of the Executive Operating Committee of the hotel.
• Personally address all guest complaints within specified timelines.
• All other duties as assigned.

 POSITION REQUIREMENTS:

• Minimum of five years previous experience in the hotel industry in a leadership position, Food and Beverage.  i.e. Food and Beverage Director.
• Must be able to read and understand various financial statements and work with them to provide solutions to various problems.

 BENEFITS:

• Medical, dental, vision and life insurance offered for full time associates following initial waiting period
• 401K for eligible associates following 90 days of employment
• Paid vacation time for eligible associates
• Free employee parking on site
• Free meal during each shift worked
• Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
• Free/discounted movie tickets at Marcus Theater locations
• Hilton branded training and development
• Ability to transfer and promote within Marcus Hotels & Resorts
•  Equal Opportunity Employer