Front Desk Clerk

As a Front Desk Clerk, you will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

• What you'll be doing:  
• Check guests in and out of room.
• Able to provide accurate and appropriate information to guests and customers.
• Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems with electronic and numerical codes.  Make appropriate selection of rooms based on guests needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Promptly answer telephone in a professional and clear manner.  Input all information into computers to communicate guest requests and complaints.
• Answer guest questions regarding area or hotel, outlet information and services.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Represent the hotel with professionalism and decorum.
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Make corrections and adjustments and handle all computer problems that might occur throughout shift.
• Perform all other related duties and special projects as requested and/or assigned.

What we are looking for:  

• High school diploma or equivalent required, prior hospitality experience preferred.
• Cash handling experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Attention to detail.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.  This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• Ability to stand and move throughout the front office continuously to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to access and accurately input information using a moderately complex computer.
• Must have excellent telephone etiquette skills.
• Must be able to represent the company in a professional, well-groomed and courteous manner.

Equal Opportunity Employer