Grand Experiences Coordinator (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose:   
Facilitate campus wide activities and guest events.  Ensure that guests are aware of all recreational opportunities available to them campus wide. 

Essential Functions:
- Assist in planning and executing daily activities for Resort guests. 
- Welcoming and introducing the guests to all experiences upon the guests arrival in the lobby.
- Creating, developing, and implementing on and off site events.
- Marketing of daily, weekly, monthly schedule of events.
- Listen to and address guest comments or concerns.
- Create personalized experiences for each guest utilizing a proactive guest profiling program.
- Creating, proposing and implementing experiences.
- Scheduling activities, updating printed marketing, and adjusting to changes in activities due to uncontrollable circumstances.
- Special projects as assigned.
- Supervising experiences and team. 

Position Requirements:
- Previous experience in event planning, catering or recreation.
- High school diploma or equivalent.
- High energy and positive attitude.
- Strong organizational skills.
- Highly creative, self-starter. 
- Able to stand for long periods of time.
- Excellent communication skills, both written and oral.
- Ability to make decisions and work independently.
- Multi-tasker.
- Must be safety minded.
- Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship
This position reports to the Director of Guest Experiences.

Exemption Status
Exempt

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.