Grand Geneva Conference Concierge (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Department:                                        Banquets/Catering

Immediate Supervisor’s Title:             Director of Banquet Operations

OVERALL RESPONSIBILITIES:

To support the Event managers & Banquet operations team in servicing the meeting planners and convention attendees.  To act as a liaison between Banquets, Event Managers and clients during the event phase of the meeting.  To be highly visible during corporate conferences, social events and meetings; be a proactive representative of the hotel, who is aimed towards addressing guest’s needs, anticipating and resolving potential problems before they happen and identifying up-selling opportunities for the resort.

QUALIFICATIONS/PRE-REQUISITES:

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skills
• Displays aggressive hospitality
• Communicates well with others
• Good organizational skills
• Must be a self-starter and be able to work with minimum supervision
• Total commitment to guest satisfaction

 JOB REQUIREMENTS:

• Minimum lifting 30 lbs.
• Ability to verbally communicate effectively with guests and co-workers
• Pushing, pulling, bending, stooping, upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
• Ability to multi-task in a high paced environment

PRIMARY DAILY JOB FUNCTIONS:

• To be identifiable, visible and accessible at all times to our meeting planners & guests
• Introduce self to the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs etc.
• To know all the facilities of the hotel and their hours of operation
• Inform event managers and banquet staff of any last minute changes (Meetings)
• Update Delphi with last minute changes
• Identify possibility for catering, audio visual up sell
• Walk all meeting space with banquets prior to the guest arriving (check to make sure banquets has completed all check lists)
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set-up
• Confirm timing and guarantees for food and beverage
• Seek out opportunities for “Wows” or “HUGS”
• Attend BEO, Pre-Con, and Huddle meetings
• Plan the “post-con” meetings with clients, EM and Banquets staff
• Monitor pre-function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes, mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Each associate is expected to carry out, within their capability, all reasonable requests by management
• Assist the Director of Event on special projects when not busy with groups (New menus, updating Delphi, forecasting reports, etc.