Lobby Bar/Pool Assistant Manager

Position Purpose: This position is concerned with assisting to manage the F&B operation of the Pool/Lobby Bar as a successful operating center ensuring maximum guest satisfaction and financial viability, all within accordance with Company established standards. 

 

Essential Job Functions:

 

Overall Operational Duties

·       Assist to maximize revenues, profitability and control costs of the operations.

·       Ensure effective operations of applicable food and beverage venues at all times.

·       Assist with hiring and development of the food & beverage personnel.

·       Implement, maintain and enforce all company & departmental policies and procedures as well as standards of quality and performance.

·       Continue to raise the quality of service in the food and beverage outlets. 

·       Execute/manage all ambiance standards (lighting, music levels, TV, fireplace, movies, etc.) for pool, lobby bar and courtyard.

·       Assist with booking and serving all private parties in the restaurant.

·       Maintain and ensure proper menus are present in all outlets at all times.

·       Ensure state licensing/certification of food and beverage handlers.

·       Conduct performance appraisals and counsel/discipline staff as appropriate.

·       Maintain Safety and Health regulations.

·       Assist in executing the hotel’s property amenities & marketing programs.

·       Excellent communication, guest service and team building skills.

·       Develop working relationships with other departments to work for the betterment of the hotel.

·       Other duties as assigned. 

Mandatory Requirements:

·       Ensures that operating standards are met and ensures that the established service sequence is adhered to

·       Has thorough menu and F&B product knowledge

·       Handles guest inquiries and complaints

·       Maintains a high profile in the operation

·       Has complete knowledge of all duties and responsibilities of each job position reporting to them

·       Effectively communicates and disseminates information to employees

·       Sets up and maintains displays and Point of Sales

·       Conducts daily walk through of the area of responsibility

·       Conducts daily pre-shift meetings

·       On going communication with the chef; maintains open and effective front of house and back of house relations

·       Completes and maintains log books

·       Manages sanitary conditions and cleaning.

·       Provides leadership and sets the examples 

• Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. 
• Ability to work majority of shift standing and moving about in restaurants and kitchen areas.

·       Suggests ideas to the F&B Director for discussion and implementation

• Assists with organization of special events and promotions as requested
• Carries out monthly inventories of beverage and operating equipment.

 

Personnel Management

·       Assists to conduct performance evaluations of F&B staff

·       Helps to ensure that each staff member is sufficiently trained to meet all standards

·       Documents and records staff coach and counseling and training

 

Other

·       Attends meetings and training as directed

·       Responds to service requests as needed

·       Monitors guest satisfaction

·       Carry out any requests by upper management in conjunction with work

• To ensure that all employees provide courteous and professional service at all times.

·       Maintains a positive and outgoing attitude on the job.

·       To maintain good working relationships with colleagues.

·       To have a complete understanding of the Hotel’s/Company’s employee handbook and to adhere to its’ rules and regulations.

·       To maintain a high standard of personal appearance and hygiene at all times by adhering to the Grooming Policy.

 

Position Requirements:

 

• At least one year of F&B management/supervisory experience, preferably in a food driven and high service level establishment preferred.
• Able to speak proficiently about seasonal food ingredients
• Comprehensive knowledge of all spirits to include small batch vodka, gin, bourbon, whiskey, tequila, aperitifs, cordials, and Scottish whiskey.
• Comprehensive knowledge of beer to include production, styles, and California microbrews.
• Comprehensive knowledge of wine to include varietals, pairings, regions and language.
• Able to read, write and speak in English.
• Excellent communication skills, both written and verbal.
• Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.
• Working knowledge of Micros, Open Table, and Microsoft Office suite. 

For more information visit www.thegarland.com or check us out on Instagram @garlandcareers