Lobby Lounge Cocktail Server (Part Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: 

Service of beverage and/or food in a friendly, courteous, and timely manner resulting in guest satisfaction.

Essential Job Functions:
- Checks and maintains proper set-up and cleanliness of service station before, during, and after shift.
- Greets guests in a timely, friendly, and courteous manner and explains all specials, promotions, and snacks.
- Takes orders, reciting selection of all call and premium brands as requested, requires memorization of all available drinks.
- Provides appropriate snack and garnish with all beverages when requested.
- Inputs orders into point of sale system to inform bartender an order was made in a timely manner.
- Maintains cleanliness of guest tables and assists with the bar area.
- Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
- Presents the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.
- Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.
- Maintain cleanliness, sanitation and personal hygiene.
- Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Performs other duties as assigned.

Position Requirements:
- Must be at least 18 years old to serve or pour alcohol.
- Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
- Knowledge of the appropriate table settings, service ware, and menu items.
- Ability to read, sufficient enough to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to transport large awkward trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
- Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
- Prior cocktail experience preferred.
- Ability to obtain any government required license or certificate.
- Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship  F/B Manager and Assistant F/B Manager.

Exemption Status Non-Exempt.

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.