Operations Supervisor at Hilton

The Hilton Madison Monona Terrace hotel is in search of a Hotel Department Supervisor to join our team! 

Do you have passion for excellence and taking care of people? Are you looking for the next step in your career?  We will provide training for the right candidates!

This is an entry level Hotel Department Supervisor position that would rotate through all departments to learn the operations of the hotel. Rotating departments include: Front Desk, Housekeeping, Food and Beverage, and Banquets. This position offers awesome opportunities for growth and development into a potential department manager position by using Hilton branded training, a training schedule based to fit your current work experience to provide you with the best career development, and mentor opportunities.

 Essential Functions:

• Open availability including weekends.

• Positive and open communication with guests, team members, managers, and corporate team.  

• Communicates frequently with guest contacts in order to ensure that their needs are being met.

• Attends weekly meetings and keeps the teams updated on groups, events, and daily notes.

• Supervises and trains staff in maintaining cleanliness in operating work areas, public areas, and storage areas.

• Supervises and trains staff in maintaining inventory of necessary supplies.

• Supervises and trains staff to meet and carry out Hilton's high standards of quality and service.

• Assists department manager with scheduling and training.

• Understands and has the ability to perform all required operating department duties.

• Completes other duties as assigned.

Job Requirements:

• The ideal candidate undertakes projects on his or her own initiative, without needing to be told or encouraged to do so.

• Ability to read and comprehend English in order to receive instructions from managers and guests and to communicate with members of all departments.

• Commitment and ownership in responding quickly and accurately to guest requests.

• Ability to handle multiple tasks quickly and efficiently.

• Ability to lift 35 lbs. with reasonable accommodation.

• Knowledge of food preparation and customer service.

• Prior customer service experience required.

• Prior hospitality supervisory experience preferred.

Benefits:

• Potential stipend for business attire

• Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment

• 401K available for eligible associates following 90 days of employment
• Paid vacation time for eligible associates following 1 year of employmentFree meal per shift
• Free employee parking when available
• Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
• Discounted movie tickets
• Ability to transfer within the company
• Hilton branded training
• We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
• We are an equal opportunity and drug free work place
• This organization participates in E-Verify.