Timber Ridge Room Attendant (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Some call them housekeepers, others call them room attendants, here we call them superstars!  Join our incredible housekeeping team and become part of a group of people you can call family.  

Position Purpose: 

To be responsible for the efficient and orderly cleaning and servicing of all assigned guest rooms as prescribed by the Executive Housekeeper; general cleaning one guest room per day and any other special assignments.

Essential Functions:
Example of duties (Includes but is not limited to the following)
- Clean twelve (12) units daily, general clean one (1) guest room per day as assigned by thee Floor Supervisor.
- Service all stay-over rooms, changing sheets/pillows slips daily and replenishing towels/amenities
- as needed.
- Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips. Replenish towels and amenities.
- Check status of the room (occupied/vacant-clean/dirty, etc.), During AM room check and update your GRA assignment paper. AM room check is to be done at the start of the shift; PM room check is done (1) hour prior to the end of the shift and marked on the GRA assignment paper. Update Status of room via the telephone when entering and completing the cleaning of assigned rooms.
- Maintain high standards of guest relations when in contact with the guest, and assist with extra towels, soap, shampoo, lotion, note pads, etc., when requested.
- Hand over any item left in a check-out room to the Lost and Found Department in bag with proper tag.
- Load your caddis per specifications at the end of shift ensuring all bottles of chemicals are properly labeled.
- Upon exciting all guest rooms, please check to see entrance door is secured properly.

Position Requirements:
- High school education or equivalent.
- Previous experienced preferred.
- Pleasant personality, team-oriented and enjoy working with and serving people; good cleaning skills.


Reporting Relationship Floor Supervisor and Director of Housekeeping and/or Asst. Housekeeping Director.

Exemption Status Non ' Exempt

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.