Director of Operations - Saint Kate - The Arts Hotel

Are you looking to be a part of a ONE-OF-ITS-KIND HOTEL AND VENUE FOR TRAVELERS, ARTISTS, AND THE COMMUNITY? Here is your chance. Marcus Hotels & Resorts, a leading national hotel management company based in Milwaukee, Wis., is seeking an enthusiastic candidate interested in demonstrating their passion for service to others, while bringing out the most creative and artistic talents in the team. As Milwaukee’s Arts Hotel, Saint Kate is an independent hotel and venue focused on celebrating the arts and the creative process.

Saint Kate - The Arts Hotel is on the search for someone who has the motivation and drive to lead the Operational Team. The Director of Operations has the responsibility of overseeing the operations and assignments of the hotel staff, and assisting the General Manager in the development, communication, implementation, and monitoring of the strategic goals and objectives of the Saint Kate – The Arts Hotel. This integral part of Kate’s leadership team will also serve on the Executive Committee.

Our organization is dedicated to serving people. Of primary importance is the ability to be a team player and motivate associates to deliver unforgettable guest experiences by serving people, creating memories and delivering exceptional experiences at this leading downtown Milwaukee hotel.

ESSENTIAL FUNCTIONS:

FOOD & BEVERAGE
1. Providing the highest quality in food, beverage, and service in all Food and Beverage outlets.
2. Maintaining existing programs, and developing new programs ensuring the highest possible quality of food and service.
3. Maximizing sales potential through aggressive marketing of each hotel Food and Beverage outlet.
4. Achieving budgeted sales and maximum profitability.
5. Securing all Food and Beverage property and inventories.
6. Conducting regular departmental meetings efficiently and in a timely manner.
7. Maintaining warm, hospitable guest relations in all guest contact, and positive associate relations in a supportive environment.
8. Increasing guest satisfaction ratings, to ensure Net Promoter results are above brand standard in all departments, prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately.

ROOMS
1. Organizes and conducts pre-shift and departmental meetings to disseminate pertinent information.
2. Performs daily room inspections and public areas with Housekeeping manager and Chief Engineer & FOM.
3. Manage and motivate all Rooms Division Managers with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and quality of cleanliness and service standards.
4. Maximizing sales through aggressive use of yield management and to up-sell at the desk to attain maximum average rate.
5. Achieve budgeted occupancy and average rate and maximize sales.
6. Maintain a high quality image through effective housekeeping by means of improved professional and efficient service standards.
7. Securing all rooms property, equipment and inventories.
8. Maintaining and updating Property Management System.
9. Communicating all maintenance and repair needs to appropriate individuals.
10. Developing, implementing and maintaining new techniques and products to maximize the profitable operation of the Housekeeping and Laundry (if applicable) Department(s).
11. Preparing reports and attending meetings with the management staff to anticipate the business expected and the resulting demands that will be placed on the hotel to include:
Occupancy forecasts
Expected arrivals/departures
House count
Room Rate structure
Pre check in

POSITION REQUIREMENTS:
EXPERIENCE:
1. Minimum of five years previous experience in the hotel industry in a leadership position, Food and Beverage and Rooms Division. i.e. Food and Beverage Director or Assistant or Rooms Director.
2. Ability to manage, motivate, and ensure accountability.
3. Ability to work nights, weekends, and/or holidays as required.
4. Experience working in an independent hotel environment is a plus

5. Must be able to read and understand various financial statements and work with them to provide solutions to various problems.

EDUCATION:
1. Bachelor’s Degree in Hotel Administration or Organizational Management, or the equivalent combination of education and experience.