Housekeeping Lead

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Housekeeping Lead & Inspector at The Pfister Hotel, you support management by training and supervising the work activities of Room Attendants and Housekeepers to ensure clean, orderly, safe, attractive and well-maintained guestrooms, public and back-of-house areas.     

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Provide supervision of assigned Housekeeping associates to ensure job duties are completed.
• Ensure that all designated guestrooms receive service.
• Inspect guest rooms, public and back-of-house areas as assigned and grade work performance to maintain high standards. Ensure furniture, facilities, and equipment are maintained and report defects for repair.
• Train associates regarding job duties and quality standards.
• Cover temporary staff shortages with manual duties.
• Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests.
• Find creative solutions and suggest improvements. Recommend better methods for guest/associate satisfaction.
• Perform other duties as assigned per Manager.

 What we are looking for:

• High school diploma or GED preferred.
• Previous housekeeping experience required.
• Ability to prioritize and organize workload to ensure deadlines and standards are met.
• Ability to exercise good judgment and positively affect the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates. Bi-Lingual a plus.
• Understand reports and related correspondence and accurately perform all essential job functions.
• Basic computer skills preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.