Smokey's Server Assistant

Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. 

Referral Bonus: Refer a friend, receive $100 at 30 days and $100 at 90 days of employment

Be a part of a Timberrific experience as a Server Assistant: Assist with delivery and service of hotel food and beverage offerings to the restaurant guests.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values its people ✨

Timber Perks:

· Hotel room discounts as low as $49 per night

· Free meals every shift made by our talented culinary team

· Paid time off

· Golf, Ski, Restaurant & Spa discounts

· Flexible scheduling

· WELL Spa Gym membership for $16 per paycheck

· Advancement opportunities across the property and US

· Friendly work atmosphere- Negativity & drama are not welcome here

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Delivers all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, dessert presentation).
• Maintains a neat, clean, organized, safe work environment.
• Transports and polishes clean wares, utensils and accessories to area needed.
• Must be proficient in multi-tasking.
• Must comply with opening and closing as well as running side work necessities.
• Direct and consistent communication with the culinary and management team.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Must effectively process service responsibilities from service staff. Eg. Servers and Bartenders
• Meticulously cleans and resets dining room tables and booths during and after meal
• Perform other duties as assigned.

The Qualifications:

• High school or equivalent
• One year or more of service assistance in a fine dining outlet with some experience.
• Able to read, write and speak verbally in English.
• Excellent communication skills and familiarity with the hospitality industry.
• Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public. 

Reporting Relationship: F&B Manager and Assistant F&B Manager. 

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.