Timber Ridge F&B Supervisor (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: 

Daily supervision of Smokey's and Hungry Moose staff.  Maintaining a courteous and efficient operation of the dining room/food court to ensure complete guest satisfaction.

Essential Functions:
- Ability to perform all dining room positions including server, server assistant, and host.
- Open and close restaurant.  Supervise staff in absence of Restaurant Manager.
- Assist with on-going training to ensure standards are being met.
- Interact positively with customers promoting hotel facilities and services.  Resolve problems to the satisfaction of involved parties. 
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.  Give guidance toward improvement and make necessary adjustments for consistency.
- Maintain profitability of outlet to support hotel operations.  Control payroll and equipment costs.  Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
- Utilize POS system to accurately charge customers, and ensure timeliness of food and beverage. 
- Directing and coordinating the activities of all assigned associates and departmental responsibilities in the restaurant.
- Supporting hotel policies and procedures.
- Maintain house bank.
- Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
- Full knowledge and participation in the hotels Fire, Safety, Security, and Environmental plan and/or committees.
- Perform other duties as assigned.
- Supervise all service personnel including counseling and discipline, to maintain service standards.
- Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis
- Conduct daily 'shift' meetings to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
- Ensure all staff has completed daily checklists.
- Set-up and expedite all daily banquet functions.

Position Requirements:
- High School diploma or equivalent
- Previous restaurant experience preferred
- Any previous education, training or experience in Food and Beverage  supervision
- Knowledge of Food and Beverage operations, to include appropriate staffing levels, service equipment and guest relations
- Ability to communicate and fully comprehend guest requests, memos, and banquet event orders 
- Ability to work entire shift standing and moving about in restaurants and kitchen areas.
- Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.

Reporting Relationship Food and Beverage Manager

Exemption Status Non-Exempt


Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.