ChopHouse General Manager

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Geneva Resort and Spa is now hiring team members with fantastic benefits!

Benefits:

• Flexible scheduling
• Gym Membership at $16 per paycheck
• Hotel room discounts as low as $49 per night
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Advancement opportunities across the property and US
• Friendly & fun work atmosphere- Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The General Manager provides oversight of the dining room and adjoining lounge with an emphasis on supervising the service teams in those locations.

Essential Functions:

• Interview, select, train, supervise, and counsel restaurant staff for the efficient operation of the outlet. 
• Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes.  Schedule and direct staff in their work assignment.
• Ensure discipline is administered timely and fairly with HR involvement.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Interact positively with customers promoting hotel facilities and services.  Resolve problems to the satisfaction of involved parties.
• Establish and maintain effective associate relations.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.  Give guidance toward improvement and make necessary adjustments for consistency.
• Maintain house bank.
• Utilize POS computer to accurately charge customers and revenue reports.  Input and retrieve data and change computer procedures using complex series of key punches to program system.
• Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas.
• Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.
• Administering sales promotions programs and employee sales incentive programs.
• Ensuring the highest quality of food and beverage, and service related to the operation.
• Staffing of the restaurant, meeting departmental responsibilities.
• Implementing and supporting hotel policies and procedures.
• Assessing and reviewing the job performance of subordinates, and maintaining records of assigned employees according to policy.
• Ensuring 100% table visits with guests.
• Daily tracking of emails, payroll, post shifts.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Attends all required F&B Department and other meetings.
• Perform other duties as assigned.

Position Requirements:

• Strong knowledge of Food & Beverage operations and preparation techniques. 
• Knowledge of Beverage operations and understanding wine varieties, labels and vintages.
• Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. 
• Ability to work entire shift standing and moving about in restaurants and kitchen areas.
• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
• High School diploma required.  College degree or equal work experience required.
• Position requires 2 years-previous Food & Beverage and supervisory experience, fine dining/steakhouse atmosphere preferred.
• Additional language ability preferred.
• Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

Reporting Relationship: Food & Beverage Director.

Grand Geneva is an Equal Opportunity Employer

Exemption Status: Exempt