Grand Cafe Server (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: 

To provide food and/or beverage service to include order taking and delivery of menu items in a friendly, courteous, helpful, timely, and professional manner.

Essential Job Functions:
• Responsible for training new hires in the service style of the restaurant and standard operating procedures including safety and sanitation expectations.
• Fully understands the menu and wine list from the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish and able to share that knowledge with new servers who ask questions.
• Delivers all required Service Accents to the guest (e.g., SSA presentation, bread presentation, wine service, dessert presentation).
• Responsible for the complete service of the table.
• Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
• Meticulously cleans and resets dining room tables and booths during and after meal.
• Has the ability to use the POS efficiently. Micros System
• Must be proficient in multi-tasking and managing designated stations.
• Must comply with opening and closing as well as running side work necessities.
• Direct and consistent communication with the culinary and management team.
• Processes guest’s checks and submits closing paperwork in a timely manner.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Must effectively delegate service responsibilities to the assisting staff. Eg. Bussers
• Perform other duties as assigned.

Position Requirements:
• High school or equivalent preferred. 
• Two years or more of service in a fine dining outlet. 
• Able to read, write and speak verbally in English.
• Must be service oriented and have the ability to take direction. 
• Excellent communication skills and familiarity with the hospitality industry. 
• Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.  
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship:  F&B Manager and Assistant F&B Manager. 

Exemption Status: Non-Exempt.

Note:  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

TSSHO