Grand Cafe Host (Part Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: 

Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

Essential Job Functions:
- Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
- Always remember to smile.
- Verbally communicate to server the table number sat and the number of guests.
- Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
- Clean and display proper menus before, during, and after shift.
- Check floor for debris, sweep and use carpet sweeper if necessary.
- Assist wait staff and bus staff as needed.
- Ability to lift up to 35 pounds unassisted on occasion.
- Assist with to-go orders.
- Thank all guests graciously and invite them to return.
- Perform other duties as assigned per Manager.
- Perform other duties as assigned.

Position Requirements:
- Previous hospitality experience is preferred but not necessary. 
- Able to read, write and speak verbally in English.
- Excellent communication skills and familiarity with the hospitality industry.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public. 
- Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship F/B Manager and Assistant F/B Manager. 

Exemption Status Non-Exempt.

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.