Grand Geneva Ski & Golf Cashier (Full Time)

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: 

To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction.

Essential Functions:
- Greet customers immediately with a friendly and sincere welcome. Use a clear and understandable speaking voice while addressing guests. Assist guests in Ski related areas in a quick and efficient manner. Be knowledgeable of hours of operation and facilities.
- Provide service promptly and efficiently using a positive and patient manner.
- Maintain a clean and organized work area by cleaning, wiping, stocking and refilling.
- Regular attendance in conformance with the standards, which may be established by Grand Geneva from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
- Upon employment, all associates are required to fully comply with Grand Geneva's rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Collects and removes dirty dishware to dishwashing area or bus station, removes dirty plastic glassware and beer cans. Removes cafeteria items such as trays and dirty plastic glassware.
- Performs general cleaning tasks using standard resort cleaning products as assigned by your supervisor to adhere to health standards.
- Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
- Other duties as assigned by the supervisor.

Position Requirements:
- Requires high contact with all types of guests or clients.
- Will require standing for long periods of time.
- Cash handling experience preferred, but will train right applicant.
- Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Must know or be willing to learn proper food handling practices.
- Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, and scoop ice.
- Ability to listen effectively, to speak and write English clearly.
- Ability to remember, recite and promote the variety of menu items.
- Ability to operate a keyboard and point of sale procedures to pre-check and order and close out a check.
Reporting Relationship This position reports to the Restaurant Manager.

Exemption Status Non-Exempt


Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.